OUR SERVICES
Home Assessment
Despite advances in available technologies and the increased sophistication of our systems, at ZOOM! we still choose to kick off every new customer relationship with a good ol’-fashioned face-to-face meeting. Our free, no-obligation home assessment represents the beginning of a relationship built on trust. And while the element of trust is foundational to the relationship we seek to establish with every customer, there are other practical considerations we feel are best addressed by an in-person home assessment:
Accuracy
An in-person assessment enables us to quote accurately based on the scope of the work required. Both the current state of your residence and the nature of the surfaces involved factor into the time required to complete the service, and hence the calculation of a final estimate. We can then allocate the appropriate resources to ensure the job is completed as efficiently as possible.
Personalization
Everyone’s idea of a “clean home” is a little bit different. What one home owner considers absolutely essential, another thinks is an utter waste of time and money. Spending a few minutes discussing your specific requirements helps us to get a good handle on your specific needs and expectations, so that we can better deliver on our promise.
Requests
You may have special requirements or challenges related to your home’s layout, materials, or specific areas that need extra attention. For example, sensitive surfaces, hard-to-reach spots, or areas prone to dust accumulation. This ensures that the cleaning team is well-prepared to handle these areas in the best manner possible.
Clarity
We take the time to explain to you exactly what the team does in your home over the course of a clean: what we clean in the kitchen. How we clean the bathrooms. What’s included in other living areas. We confirm this by email so there is a clear understanding of the scope of the work we will attend to.
Communication
This is crucial to every relationship. Over the course of the assessment you get to talk to Martin, the owner. When scheduling our visit and during our subsequent follow up you get to talk with Ali, our Service Manager. And of course you get to talk to your cleaning team members who attend your home. All channels are open and available to you and will serve you well should you have any questions or concerns regarding the service you receive.
While a personal home assessment certainly requires more time and effort on our part, we find it instrumental in delivering the best care possible.