OUR SERVICES
CareFairy™
Our CareFairy service provides in-home personal assistance, household help, and errand services tailored to the unique needs of individuals and busy families. Whether it’s helping a new Mom get organized, a senior stay independent with dignity, or giving families back precious time by managing the little things, a CareFairy approaches every task with care, kindness, and compassion.
Tidying & Organizing
Streamline your spaces by decluttering closets, arranging shelves, sorting belongings, and creating functional, stress-free environments.
Cleaning
Dusting, sweeping, mopping, vacuuming, wiping surfaces, and maintaining cleanliness in kitchens, bathrooms, and living spaces.
Laundry & Ironing
Washing, folding, ironing and organizing clothes, as well as changing bed linens for a cozy, clean space.
General Chores
Washing dishes, watering plants, removing garbage, replacing lightbulbs & other household tasks.
Seasonal Help
Holiday decorating, gift wrapping, organizing seasonal items, preparing for celebrations, organizing after moving, and more.
Errands
Help with grocery shopping, prescription pickups, mailing packages, dry cleaning, and other everyday tasks to save you time.
Frequently Asked Questions
How is your CareFairy service different from BLITZ or ZAP service?
Our CareFairy service was created to be different on a number of levels, in order to fill a gap in the services we have available for our customers. The four main differences are: 1. CareFairy service is delivered by single a team member, not a team; 2. CareFairy service is broader in scope, including both cleaning and general household chores; 3. CareFairy cleaning services include the use of homeowner equipment and supplies; 4. CareFairy service typically costs less on a per-visit basis.
Is a CareFairy subject to a criminal record check?
Yes. CareFairy team members are subject to a Police Information Check with Vulnerable Sector Search (PIC-VS) which includes not only criminal records but also local police information, potentially encompassing details like outstanding warrants, charges, and occurrences within a specific jurisdiction, making the PIC-VS more comprehensive than a simple criminal record check. It is required for positions where someone will be working with vulnerable individuals like children or the elderly; essentially, it’s a more thorough background check used when a position involves a high level of trust with at-risk people.
Does a CareFairy undergo any training?
Yes. A CareFairy is carefully selected from a pool of team members who have completed ZOOM’s care-oriented training program. From these we select the best of the best. Only individuals with a proven work history and a track record that demonstrates reliability, empathy and compassion are invited to “earn their wings” and become a CareFairy.
Is there any commitment or contract involved?
No. There is no contract or agreement to sign. Your CareFairy will work hard to earn your trust and business with every visit. We are happy to help once, once in a while, or on a regular schedule.
Will the same CareFairy attend my home?
Consistency is core to our service. We strive to keep the same CareFairy in your home; they get to know you and how you like things done, there is an efficiency that comes with the familiarity they have with you, and there is an opportunity for trust to develop. Should your regular CareFairy not be available for some reason (illness, holidays), we can send another team member for that visit if you wish, or we can reschedule that visit for you.
What are the cancellation penalties?
We don’t have any; we don’t believe in punishing our customers. We kindly request 24 hour notice if you wish to cancel or postpone a visit; we also recognize that sometimes life happens and certain situations are beyond your control.
Is there a minimum charge?
Yes. Based on B.C. labour law, there is a minimum requirement of 2 hours, or $94 (plus GST).
What forms of payment do you accept?
We ask for payment by credit card. Should you decide to proceed with service, Ali our Service Manager will give you a call and request your credit card information. We will not charge your card until we follow up after our first visit, and we know that you are happy with the service your CareFairy provided.
Can a CareFairy use my cleaning supplies?
Yes, this is our preferred arrangement for CareFairy service. We are happy to use your equipment and products for our housekeeping duties in your home.
Is there anything a CareFairy is unable to do?
Yes. While we want to accommodate your needs to the best of our ability, there are a few things we are unable to help with:
- Electrical, plumbing or any general trade work.
- Lawn or garden maintenance.
- Any work requiring the use of a ladder.
- Painting.
- Full meal cooking (although we are happy to help with preparation!).
- Child care.
- Carpet cleaning.
- Medical care or treatment.