Bloom Where You’re Planted

I had a wonderful opportunity to talk to a gentleman from Bellingham on Friday, who is starting a home cleaning business in Washington with his wife. He was hoping for some insight into some of the ups and downs of this crazy business. Having been the fortunate...

The Anatomy of Care

“The Company that Cares”. It’s our company tagline, but what does it mean, exactly? A quick Google search for the definition of the word “care” yields the following: “the provision of what is necessary for the health, welfare, maintenance, and protection of someone or...

Our Policy on Policies

Here’s a question for your consideration: Generally speaking, what do you think of “Company Policies”; those rules that aim to manage specific events or occurrences during your interaction with a business? Do they strike you as user-friendly, affirming, and in...

Failing Well

Failure probably sounds like an odd topic for a blog post, particularly for the very first blog post! No one likes to talk about their failures, and businesses in particular go to a lot of trouble to keep them hidden, out of fear of tarnishing their brand reputation....